The new Var Group Service Portal is here

The Var Group Service Portal will gradually become the sole channel for interacting with our support team. This tool will enable us to implement even higher security standards immediately, in line with best practices for data protection and information management. 

The new platform will introduce new methods for submitting requests and stricter controls on authorized sender addresses, with the goal of improving security, traceability, and the accurate routing of requests.

Only requests originating from authorized domains and systems will be processed. To ensure proper management of access and permissions on the Service Portal, the IT contacts at each company are asked to review the user guide and complete the registration form.

To strengthen security measures and expedite the processing of requests, suppliers and third parties authorized to submit support tickets on behalf of the client company must be registered via the designated form and may only operate using a dedicated email address, as described in the operational guide.

The Var Group Service Portal will become the sole channel for interacting with the support team. The option to open a ticket via email by sending a message to [email protected] (or to any other contractually specified addresses) will remain available for a period of 30 days following the activation of your account on the new portal. IT contacts and registered users will receive specific notifications indicating the migration date and the date the email channel will be discontinued, in order to ensure a smooth transition to the new operating procedures.