A more traceable, transparent, and secure service
Our Service Portal is evolving: starting in October, Var Group will gradually adopt ServiceNow, the new Customer Service Management (CSM) platform that ensures better tracking of requests, greater visibility into their progress, and even more efficient management of support activities.
Benefits
The news
The Var Group Service Portal will gradually become the sole channel for interacting with our support team. With the new platform, opening and managing your requests will be even simpler and more straightforward, thanks to a revamped experience designed to provide you with greater clarity and traceability at every stage of the process.
Authorized domains and business accounts
Only requests originating from authorized domains and systems will be processed.
Existing users
Users already on the Assyst platform will be automatically migrated to the new Service Portal, retaining their associations with authorized corporate domains and their current key settings.
Once the migration is complete, each user will receive a dedicated notification containing all the information needed to access the portal and log in for the first time.
For more details on the procedure for logging in to the Service Portal for the first time, please review and download the available user guide.
New registration
Users who are not already registered can create their own account using the registration process on the Service Portal. The request will then be verified and approved by their company’s IT contact.
To complete registration, you will need to enter the company token, a unique code associated with your organization. Without a valid token, registration cannot be completed, and you will not be able to access the Service Portal or submit support requests.
For more details on the registration process and your first login to the Service Portal, please review and download the available user guide.
Portal guide
The new Service Portal offers a more intuitive, self-service experience, allowing you to independently manage key support tasks and quickly access the information you need.
To learn step-by-step how to manage your requests and communications with the support team, see the “Portal Manual - Users”: you'll find a practical guide to the main features available on the Service Portal.
Submitting tickets via email
The Var Group Service Portal will become the sole channel for interacting with the support team. The option to open a ticket via email by sending a message to [email protected] (or to any other contractually specified addresses) will remain available for a period of 30 days following the activation of your account on the new portal.